Retention & Expansion Service

Ensure They Keep It

In an industry where multi-year contracts are the norm, it is easy to go back to acquiring new leads once a deal has been done. But digital health is no different from any other industry – it is hugely important not to forget about your existing customers. They may be about to procure a different service or solution or even be buddies with a neighbouring organisation who are looking to follow in their footsteps and want to know more about your solution.

How We Can Help

Silver Buck not only ensures that your existing customers feel valued but that they become your advocates. The results? Retained customers with real experience of using your solution or service who become storytellers and champions on your behalf.

Did You Know…

68% of customers leave a company because they perceive you are indifferent to them

Services We Provide

Retention Marketing

Personalised & Trigger Emails
Rewards & Awards Submission
Loyalty Programmes
User Groups

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Advocacy

Testimonials & Case Studies
Speaker Opportunities
Referrals
Surveys

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We Also Offer Packages

We understand that some organisations need a quick, focused PR and marketing solution to get them off the ground. We’ve designed four ready-made packages based on the most common requirements of our clients – start up, international expansion, messaging and event support.

Workshop

If you’re new to the health IT, launching a new solution or your current marketing strategy isn’t hitting the nail on the head then the chances are that your messaging is not up to scratch. Our messaging workshops will establish your USPs, value propositions, elevator pitch, mission statement and high-level marketing strategy. You’ll walk in confused, with mixed messages and a lack of consistency and walk out with a fully developed messaging toolkit and a series of next steps for you to implement.

Prices from £3000

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Startups

Selling to the NHS has long been a challenge for start-ups. On average, there is a new start-up established in healthcare every week –so standing out has never been more important. At Silver Buck we love working with creative and ambitious startups and recognise that not everyone has the inhouse power to deliver effective marketing. Silver Buck can get your startup ready with the basics. The package includes our messaging workshop and guide, high level marketing strategy including partner marketing, company presentation and sales collateral.

Prices from £2750

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Events Management

The typical vendor spends up to 25% of their marketing budget on trade shows and events. With decades of experience running some of the most prolific round tables right through to exhibitions for thousands of delegates, Silver Buck can take away the headache of highly resource intensive events by providing PR and marketing strategy – including stand design and build, staff messaging, speaker briefing, press release and journalist liaison. Need some advice on the best event to reach your goals? We can do that too.

Prices from £1500

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International Expansion

Expanding your offering internationally is unfortunately not as easy as swapping the ‘z’s with an ‘s’ in your marketing collateral and healthcare organisations can spot a ‘one size fits all’ approach a mile away.

Our founders have decades of experience working with US companies on market entry and this package includes an analysis of your existing marketing and PR tactics, messaging workshop and guide to ensure your solution, brand and messaging is relevant to your new market plus creation/reworking of three pieces of collateral and your company presentation. Add-ons can also include market research and database development.

Prices from £3250

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Got a PR and marketing project in mind?

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